Frequently Asked Questions.

 
 

How does the booking process work?

  1. We ask our clients to complete our enquiry form to let us know what they'd like to book, when they'd like to hold the event, and for in person events, where they would like their experience to take place, along with any other details we might need to know.

  2. Our team are very responsive and will get back to all enquiries within a few hours to follow up with our availability. When availability is confirmed they will send you a digital booking form to complete and an invoice. If your event requires send-outs you will receive an address template to complete.

  3. The event will be secured and confirmed in our diaries once payment has been received.

  4. When confirmed all the pre-event information will be passed onto you. This will include a event invite for guests, what you will receive or what you need to bring and the Zoom link (for virtual events).

What platforms can your virtual events be hosted on?

Our virtual events are hosted on Zoom, however if you would prefer to host on your MS Teams, Webex or another platform, please let us know as most of our experiences can be hosted on alternative platforms. Some experiences, due to special effects, can only be hosted on Zoom.

How do you take payment?

We accept all major credit cards, including Amex, or bank transfer. We also accept Po numbers.

What group sizes can we host?

This varies depending on the activity, so please check the product webpages or enquire to find out. We are flexible and can normally accommodate any group size.

Are there any hidden costs or charges?

For our virtual events there are no hidden costs or charges - all prices are clearly stated on our website and include delivery fees, booking fees etc. What you see is what you will pay! For our in-person experiences the pricing is dependent on travel costs and group size, therefore we state a “from” price on our website and once all details are finalised you will be given a final total with no additional costs.

Do you need payment upfront?

If the event is less than 8 weeks away, then we will require full payment. If the event is more than 8 weeks way, then it is possible to pay an initial deposit, with the remaining money due 8 weeks prior to the scheduled event time.

How do you vet your suppliers?

All of our experiences are hosted by freelance specialists or small businesses. Before experiences make it onto our website our team tests them out. We make sure any niggles are fixed, it is engaging, professional and the format works well. Therefore you can confidently book our experiences knowing that they will be fulfilling and enjoyable for your teams.

Who will organise my booking?

Once you have enquired, a member of our team (Kate, Alex or Sophie) will pick up your event and plan it from start to finish. Whoever is in charge of your booking will collect all relevant information from you and organise the event with our host. They will be contactable for any questions or queries throughout the process.

Can you host virtual events in non-UK time zones?

Most of our hosts are flexible and can work to fit around your time zone for events. However if your initial experience is unavailable your event organiser will be able to suggest other experiences for your preferred date and time.

Where can your in-person experiences (Actually Together) be held?

Our in-person experiences are designed for our hosts to come to your office or a venue of your choice. These can be anywhere in the UK. Depending on the experience your venue might need access to a kitchen and multiple power outlets. If you require a venue please enquire.

Where are your Away Days Together events held?

We have a number of quirky and fun meeting rooms and venues that can host your away days. We have partnerships wiht each of these venues and will work with them to make your away day extra special. Most of our venues are across London. We also have venues in Manchester and have the ability to source venues across the UK is you need.

What happens if I want to cancel?

Our full cancellation terms are stated in our terms and conditions. If you are able to cancel more than two weeks before your event you will receive a full refund. If you cancel less than 2 weeks before there will be no refund. It may be possible to reschedule your experience, but this is not something we can guarantee.